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Senior Product Manager, Client Onboarding

NexJ provides enterprise customer management solutions to the financial services and insurance industries. Our solutions include industry-specific customer relationship management (CRM) for multi-channel engagement and collaboration; customer process management for client onboarding and KYC; and customer data management to deliver a holistic view of customers across line of business and regional data silos. Our solutions integrate information from multiple systems into a unified view to help firms better understand and share information about their customers to increase loyalty, drive cross-sell and improve the customer experience.

As part of our Customer Process Management (CPM) solutions, NexJ provides customer-centric business process management to streamline key workflows throughout the entire customer life cycle. It features:

  • Dynamic, Guided SmartForms
  • Rules-Based Approval Routing
  • Processes Automation
  • Mobile SmartForms

If you are an experienced product manager with a passion for enterprise workflow or Business Process Management (BPM) solutions, we would love to talk to you about joining our talented Product Management team for our Customer Process Management (CPM) solutions. Experience in financial services, cloud, and/or CRM solutions is a huge asset.

As a Senior Product Manager, you will manage some of our most important products, working with a cross-functional team (from development to QA, to our business analysts and client teams, to our product marketing team, and even directly with our customer advisory group) to ensure that we are building a competitive suite of CPM products that both meets our customers’ needs and moves our strategic roadmap forward.

Joining NexJ will give you an opportunity to work with an experienced leadership team with a track record for success in enterprise software for the financial services industry, along with some of the smartest talent producing industry-leading technology. Our solutions are used by hundreds of thousands of users at the top financial services firms across the globe.

Our new Senior Product Manager will:

  • Develop and manage the product roadmap for assigned products
  • Apply their strong understanding of the marketplace to effectively assess new product ideas and identify opportunities for innovation
  • Act as an Agile/Scrum product owner and develop detailed requirements and stories for the development team; ensure that product requirements are well understood by development and QA; and ensure products are developed, tested and deployed to specification
  • Work with product marketing on key externally facing communications, helping everyone understand the product key features, underlying technologies, and intended benefits
  • Work with customer teams and vertical owners to assess customer and sales requirements, and align proposed solutions
  • Provide the sales and marketing teams with the necessary functional expertise to enable them to market and sell the product; act as subject matter expert for appropriate product related enquiries
  • Monitor and analyze industry trends and competitors' product offerings

Our new Senior Product Manager has:

  • Minimum 5 years in a product management role
  • Experience implementing complex enterprise software solutions
  • Experience with Business Process Management (BPM) or enterprise workflow solutions
  • A solid understanding of key financial services business processes, like Client Onboarding, KYC Review, or AML and Due-Diligence Screenings is a huge asset
  • Experience with CRM or customer-centric solutions is an asset
  • Excellent written and verbal communication skills
  • The ability to facilitate discussions and debate, mediate conflict, and nurture collaboration
  • A proven ability to lead and influence cross-functional teams without formal authority
  • Experience in the financial services industry as it relates to Product Management is an asset
  • Bachelors or related Business Degree

 

NexJ Systems is dedicated to diversity and providing an inclusive workplace for all. Accommodations are available on request for candidates taking part in all aspects of the selection process.
 

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